Our Terms

terms, conditions and privacy policy

Outliers Coffee Roasters (Pty) Ltd

Welcome to the Outliers Coffee Roasters website www.outlierscoffee.co.za

Our roastery is situated in Randburg, Johannesburg, South Africa.  

By accessing and using this website, you agree to be bound by the terms and conditions set out in this legal notice. If you do not wish to be bound by these terms and conditions, then you may not access, display, use, download, copy or distribute any of the content of this website.

Your use of the website/Electronic communications

You agree that your use of this website is for lawful purposes only. You agree that you will not use this website for any unlawful purpose, including committing a criminal offense, gaining unauthorised access to other computer systems, or transmitting unlawful material. Outliers Coffee Roasters may send correspondence to registered users notifying them of new products and special offers from time to time.

General disclaimer

You agree to access and use this site entirely at your own risk. Please read the limitation of liability clause below.

Choice of law

This website is owned and operated within the Republic of South Africa. Therefore, these terms and conditions are governed by the laws of the Republic of South Africa. This Website is controlled, operated, and administered by the Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the South Gauteng High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Accuracy of information

While every effort is made to ensure that the information provided on this website is current and accurate, you should not assume that this is always the case, and should consult other sources before making any decision to act on this information.

Your privacy

We respect the privacy of all visitors to this site. You may use this site without providing any personal information. However, so that we can regularly assess and improve the site, we collect information on the number of visits to the site, pages viewed, etc.

Personal data

Outliers Coffee Roasters shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000. No data will be passed on to third parties. The PAIA may be download from here.

Copyright and use of material

Outliers Coffee Roasters retains copyright in the website and all current and future content displayed on the website which is not owned by third parties.

In terms of a limited licence, granted for general use, Outliers Coffee Roasters grants the user, subject to these terms and conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content of the website for your personal, non-commercial and informational purposes only. In addition, Outliers Coffee Roasters grants you permission to copy and distribute information from the website for non-commercial purposes, provided that: (i) this information has not been sourced from third parties; (ii) you notify Outliers Coffee Roasters of such use; and (iii) www.outlierscoffee.co.za is acknowledged as the source by reference to the website address.

This website and its contents may not be reproduced, duplicated, copied, re-sold, or otherwise used for any commercial purpose without the express prior written consent of Outliers Coffee Roasters.

Your comments

We value feedback received from both visitors to our site and customers. However, you agree not to transmit any material that is unlawful, harmful, defamatory, abusive, threatening, vulgar or obscene. You remain liable to any third party for your comments, and Outliers Coffee Roasters is not liable to any third party for the content of your comments.

Please also note that we cannot respond to all feedback we receive, but we will certainly try our best to do so.

Country of domicile

This website is governed by the laws of South Africa and Outliers Coffee Roasters chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 14 Asgaai Avenue, Randpark Ridge Ext 1, Randburg, Johannesburg.


Outliers Coffee Roasters may, in its sole discretion, change this agreement or any part thereof at any time without notice. Please make sure to regularly check these terms and conditions as/when visiting this website/placing an order.

Company information

This website is run by Outliers Coffee Roasters (Pty) Ltd.

Outliers Coffee Roasters contact details

Company Physical Address: 14 Asgaai Avenue, Randpark Ridge Ext 1, Randburg, Gauteng. Email: info@outlierscoffee.co.za. Tel: +27 83 415-5282


Products sold by Outliers Coffee Roasters are billed in South African Rands and we currently do not charge VAT. Once we are registered for VAT purposes VAT will be billed.  

Payment options accepted

Payments on the website may be made via bank transfer to the relevant bank details provided. Proof of payment is to be directly emailed through to us at orders@outlierscoffee.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Shipping & Returns

The website, www.outlierscoffee.co.za, sells coffee and related goods online. The use of any product from this website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss. Injury or damages which may be sustained as a result of using the products sold on the website. The private information required for executing the orders placed through the e-commerce facility, namely the user’s personal information, postal address, delivery address, email address, and telephone numbers will be kept in the strictest confidence by the provider and not sold or made known to third parties. Only the necessary information, this is the delivery address and contact number, will be made known to third parties delivering the product.

The provider cannot be held responsible for security breaches occurring on the user’s electronic device (personal computer other electronic device used to access and browse the website), which may result due to the lack of adequate virus protection software or spyware that the user may inadvertently have installed on his/her device.  

Processing time

We typically process orders on a Tuesday and Thursday. Please allow 2-7 days to receive your order via courier.

Outliers Coffee Roasters also provides for a collection option for those customers wishing to collect their orders themselves. Please select this option upon checkout and allow for 1-3 working days for your order to be processed. Outliers Coffee Roasters will then be in contact with you to confirm a pick-up time and date.

Fee for shipping

Outliers Coffee Roasters charges R100 for orders of 4kg and less, anything above will require an individual quote. We will reply to your order request on the email provide with the exact quote received from the courier company whose services we make use of.

Delivery issues & incorrect shipping addresses

If an order is placed with an incorrect shipping address, we must be notified immediately, and we will do our best to get the address corrected prior to shipping. We are not responsible for delivery issues due to an incorrect address provided at checkout. If you experience a problem with the delivery of your package, we recommend contacting the carrier directly to get it resolved. You can also contact us with your order number and issue for additional recommendations on recovering your shipment.

Returns & exchanges

The provision of goods and services by Outliers Coffee Roasters is subject to availability. In cases of unavailability, Outliers Coffee Roasters will refund the customer in full within 30 days.

Products may not be returned unless the incorrect product has been supplied by the Provider or the product is damaged or faulty. If the wrong product has been supplied, or if the product is faulty or damaged, the Provider will exchange it on condition that the customer returns the products within five days of receipt. In such an instance, the Provider will make a, reasonable effort to exchange the product upon receipt of the returned products, but if a replacement is not possible, the Provider will refund the purchase price including delivery cost upon receipt of the returned products.

The User will be liable and charged for all order errors as a result of the User incorrectly specifying requirements, omitting details, supplying incorrect details or selecting an incorrect option if the Provider incurs any expense as a result.

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an ‘as is’ basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy, or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.


If you breach any of these Terms and Conditions, we may immediately, automatically and without notice to you, terminate your access to our Website, and/or prohibit your future access to the Website, and/or take appropriate legal action against you (including without limitation, applying for urgent and/or interim relief or claiming damages), without incurring any liability to you of any nature whatsoever and howsoever arising, and all of our rights in this regard are expressly reserved. The Provider reserves the right to refuse service.